Frequently Asked Questions About Our Towing Service

Q. My car has an automatic transmission with two wheel drive, can it be towed with the drive wheels on the road?
A. Probably, Most manufactures say yes and some of them say no, it can be towed under a limited speed for a limited distance.

Q. My car is AWD(all-wheel-drive), does it require a flatbed tow truck?
A. No. Conventional tow trucks are capable of lifting all wheels off the road with the help of tow dolly.

Q. My car is lowered, can it still be towed?
A. It depends on how much clearance between the bottom of the car and ground. Most lowered cars can be safely towed with a conventional tow truck.

Q. Is towing rough on my car?
A. No. Quite the opposite. Since your car is lifted by it's tires, it is riding on your own suspension And the tow trucks suspension absorbs most of the bumps.

Q. Does it cost more to get towed on a weekend or a holiday?
A. No. We actually prefer the lighter weekend traffic because we can finish your tow quicker.

Q. Can you unlock my car with electric locks or side-impact airbags?
A. Yes. Our drivers are trained locksmiths who carry an ever increasing array of vehicle unlocking tools. Never let an untrained person attempt to unlock your vehicle! Your door's internal mechanisms and wires can be damage.

Q.Do I have to be present when you pick up my car?
A.Not necessarily. As long as we have all the information we require, access to your keys and a contact phone number, we should be able to tow your vehicle when you’re not there.

Q.How much will it cost?
A.There are a number of factors that play into the final cost of towing services. Give us a call at 604-288-4451 to discuss your particular needs.

Q.My car is broken down at the side of the road. How soon can you be here?
A.We offer towing and roadside assistance service 24 hours a day, 7 days a week. You can expect prompt service.

Q.I have a flat tire, do you come to me and replace it?
A. Yes. Our roadside assistance professional will come to you and help you with the replacement of the flat tire.

 

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